Returning

If the size or the colour of your order is not correct, it is possible to exchange it. Exchanges are agreed on the basis of shared postage for returning/exchanging the item. i.e. you send the to-be-exchanged article back to Pien & Polle Spe©ial Kidswear on your own costs and we send a new article to you on our own costs.

If you are still not satisfied for any reason whatsoever, despite our best efforts to supply you with a good article, then you may return your order or part of it within seven days. Packing and postage costs for returning the articles are your responsibility. After receiving your returned article we will transfer the amount (Packing and postage costs excluded) back to your bank account as soon as possible. If you have received the wrong order as a customer through our fault, Pien & Polle Spe©ial Kidswear will pay for the Packing and postage costs and will send the correct article without additional costs.

Healthcare products cannot be returned or exchanged for hygenic reasons. Sale articles cannot be exchanged.

We ask you at all times to contact us via email before you return and/or exchange an article. In this email you must mention the invoice number and the reason the article did not meet your expectations.

Articles will not be accepted or exchanged if:

  •          The clothing has been worn or washed.
  •          And the name of your child or client may not be written, ironed or sewn into the article.
  •          You have tried to mend a defect yourself.
  •          Any of the original packaging is missing.
  •          You have not announced your intend to return it beforehand.
  •          The articles are on sale.