FAQ's

What are the Packing and Postage costs?

The Packing and Postage costs in the Netherlands are € 4,50. P&P outside the Netherlands can be found here.

Can I drop by?

Yes, if you make an appointment. Please send an email to info@pienenpolle.nl to make an appointment. The appointment will only be finalized once we send a confirmation. Please don't come by unannounced, we are not present on a daily basis.

How do I return something?

We ask you at all times to contact us via email before you return and/or exchange an article. In this email you must mention the invoice number and the reason the article did not exceed your expectations. We will send you a mail with instruction on how to send the article(s) back to us.

Articles will not be accepted or exchanged if:

  •                     The clothing has been worn or washed.
  •                     You have tried to mend a defect yourself.
  •                     Any of the original packaging is missing.
  •                     You have not announced your intention to return it beforehand.
  •                     The articles are on sale.